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Terms of Service

The rules for creating patterns, using Plus and managing your subscription.

Version 1.0 · Effective November 12, 2026

MotifPix is available at motifpix.com. Paid subscriptions are not yet available for purchase. The subscription and refund rules below apply when live checkout becomes available. Test payments are limited to test.motifpix.com and do not charge real money.

1. Using MotifPix

These terms govern your use of the MotifPix website and cross-stitch pattern tools, including the preview at test.motifpix.com. “We” and “our” refer to MotifPix; “you” means the person using the service.

You must be at least 18 and able to enter a binding agreement. If you use the service for an organization, you must have authority to bind it. By creating an account or purchasing a plan, you accept these terms. If you do not agree, do not create an account or purchase a plan. Our Privacy Policy explains how we use personal information; accepting these terms is not blanket consent to optional data processing.

2. The service and digital delivery

MotifPix converts photos and English lettering into editable full-cross stitch charts. You can adjust a grid, save private projects and export printable PDF charts with symbols, coordinates and thread estimates. It is an online digital software service, not a shipment of thread, fabric or a finished embroidery piece.

Photo conversion runs in your browser. Saving and PDF export use our servers. The current product does not use generative AI models. Screen colors approximate real DMC thread, and thread quantities are estimates. Check your chart, fabric and materials before stitching. Pattern Keeper compatibility has not been verified and is not promised.

When live payments are introduced, Plus access will be activated after payment confirmation reaches our service. If activation fails, contact us with the transaction reference. The separate test environment uses simulated payment confirmation only.

3. Accounts and security

Provide accurate account information and an email address you control. Email verification is required for the account's export allowance. Keep your credentials private and tell us promptly at support@motifpix.com if you suspect unauthorized access. You are responsible for your own use and for protecting your credentials, subject to applicable law; this does not excuse a security failure for which we are legally responsible.

Do not share or sell account access. Keep your contact email current so you can receive service and billing notices.

4. Free access and Plus subscriptions

The free plan includes editing, previews, project saves, three lettering styles and a one-time allowance of five successful PDF exports for a verified account. It is not a monthly allowance or a trial that automatically becomes paid. Free exports include a small MotifPix footer credit.

Plus offers monthly or annual subscriptions, eight lettering styles and unlimited PDF exports while the subscription is active, without the free-plan footer branding. Unlimited exports are for ordinary interactive use; they do not authorize automated bulk generation, account sharing or service abuse. We do not sell credit packs or lifetime plans.

See Pricing for current prices, currency and included features. Re-downloading an existing completed PDF does not consume another export. Changing a pattern or paper setting can produce a new export. Any material reduction to a paid plan will be communicated before it takes effect, subject to your statutory rights.

5. Payment and automatic renewal

When you knowingly complete a live recurring checkout, you authorize recurring charges for the plan, amount and billing interval shown at checkout until you cancel. A monthly plan renews each month; an annual plan renews each year. Creating a free account does not authorize recurring charges.

Waffo Pancake provides hosted checkout and subscription management. The seller-of-record details and any payment-specific terms are shown in checkout. Your payment method and complete card details are handled by Waffo Pancake and its payment partners; we do not store full card numbers or card security codes.

Checkout shows the amount due and applicable taxes before you confirm. Unless expressly marked tax-inclusive, displayed plan prices exclude applicable taxes. Keep your payment method valid; a failed payment or expired paid period can suspend Plus features while leaving billing management available.

Our policy is to give at least 30 days' notice of an increase to your recurring price, applying it no earlier than your next renewal after that notice. You can cancel before the new price applies. For live annual subscriptions, we will send a reminder at least 7 days before renewal.

Test payments: the separate test environment does not collect real subscription charges. Test orders and test entitlements may be reset. A future live purchase requires a clearly identified live checkout and your payment authorization; a test subscription does not authorize a real charge.

6. Canceling a subscription

You can stop renewal through Settings → Billing: open the subscription-management portal and use its cancellation control. You can also email support@motifpix.com from your account address with “Cancel subscription” and your account or transaction reference.

Complete online cancellation before the next renewal. For email requests, our acknowledgment target is 2 business days. We will confirm the cancellation status and effective end date; a sent email alone is not a portal confirmation. If we charge a renewal after receiving a timely cancellation request because of our processing delay, we will refund that renewal.

Cancellation stops subsequent renewals while preserving Plus until the end of the current paid period, unless a refund or legal restriction ends it earlier. After that, new exports use any remaining free allowance. Saved patterns and completed downloads remain available. Canceling a subscription does not close your account or erase your files.

7. Refund policy

Live-payment policy: request a full refund of your first Plus purchase within 7 calendar days of that purchase. This applies to monthly and annual plans and does not depend on an arbitrary usage percentage. Test purchases involve no real funds to refund.

We also provide the following remedies for live purchases:

  • Duplicate or incorrect charges: refund the duplicate or incorrectly collected amount after verification.
  • Extended service failure: if a failure attributable to us prevents access to paid core features for more than 72 consecutive hours, request a proportionate refund or an extension for the affected period.
  • Service ended by us: if we permanently stop your prepaid service for reasons unrelated to your breach, refund the unused prepaid period proportionately.
  • Mandatory consumer remedies: rights to a refund, withdrawal, repair or other remedy under applicable law remain available, including any applicable EU or UK withdrawal rights. Merely creating an account or accepting these terms does not waive them. Any legally valid request for immediate performance and acknowledgment concerning withdrawal rights must be obtained separately where required.

Outside these cases and mandatory rights, used subscription periods, renewals and unused portions after voluntary cancellation are not refundable. The 7-day first-purchase guarantee does not restart on each renewal. Cancellation and refund are separate requests.

Email support@motifpix.com with your account email, transaction reference and reason. Do not send card details. Our target is to acknowledge the request within 2 business days and submit an approved refund to the original payment method within 5–10 business days. Your bank or payment provider determines when the credit appears.

A successful refund ends the paid access associated with the refunded subscription. Files already downloaded cannot be recalled. Nothing in this policy restricts non-waivable legal rights.

8. Billing questions and disputes

For an unfamiliar charge or billing error, contact support@motifpix.com with the transaction reference so we can investigate. Our response target is 2 business days and correction of a confirmed billing error within 5 business days, with bank settlement time additional where applicable.

Contacting us is encouraged, not a condition for exercising a lawful bank dispute, regulator complaint or court remedy. You do not have to let a statutory dispute deadline expire while waiting for us.

9. Your content and intellectual property

You retain the rights you hold in your photos, text and original designs. Turning an image into a chart does not give you rights in someone else's artwork, trademark or likeness. You must have permission for your inputs and intended use, including commercial use where relevant.

You grant us a limited, non-exclusive license to store, reproduce and convert submitted stitch data only to provide your requested service, maintain it securely and resolve support requests. We do not claim ownership of your designs, publish your private projects or use them to train AI models.

You may use and sell your own charts and finished work if you hold the necessary underlying rights. We do not guarantee that a chart is unique or eligible for copyright protection. MotifPix software, branding and service assets remain subject to their own rights; these terms do not transfer them to you. Third-party names identify compatible materials or services and do not imply endorsement.

10. Acceptable use

Use the service lawfully for your own creative work. Do not:

  • Upload or create content that violates copyright, privacy or other rights, or exploitative sexual content involving minors.
  • Use the service for fraud, threats, harassment or other illegal activity.
  • Send malware, attack infrastructure, bypass authorization or try to access another person's private files.
  • Evade export entitlements, create accounts to circumvent allowances, or use automated bulk generation that disrupts the service.
  • Resell account access or present the service as your own hosted product without our permission.

We may restrict abusive activity to protect users and service availability. Where practical and lawful, we will explain the reason and let you contact support to contest an error.

11. Privacy and your files

Read our Privacy Policy for the data collected, recipients, retention schedule and privacy-request process. Deleting a saved project does not automatically delete separately generated PDFs. Download any files you need before requesting account deletion.

To request account deletion, email support@motifpix.com. There is currently no self-service account-deletion control. Subscription cancellation remains a separate action; tell us if you also want us to cancel a subscription. Our deletion procedures and exceptions for required records are described in the Privacy Policy.

12. Service limitations and liability

We aim to provide useful, reliable charts, but the service may be interrupted or contain errors. To the extent permitted by law, it is provided as available without a guarantee of uninterrupted operation, exact thread-color matching, a particular stitching result or compatibility with unverified third-party applications.

To the extent legally permitted, we are not liable for indirect or consequential losses, and our aggregate liability arising from the service is limited to the amount you paid for it in the 12 months before the event giving rise to the claim. This limitation does not apply to liability that cannot lawfully be limited, including applicable liability for fraud, deliberate misconduct or death or personal injury caused by negligence. Your mandatory consumer rights remain intact.

13. Suspension and termination

These terms apply while you use the service. We may suspend or terminate access for a material breach, fraud, a security threat or a legal requirement. We will give notice and an opportunity to resolve the issue where reasonable, unless immediate action is needed to protect people, comply with law or stop abuse.

You can stop using the service at any time. Cancel any recurring plan separately to stop renewal. A termination does not erase an accrued refund entitlement or a mandatory consumer remedy. If we discontinue paid service without your breach, section 7 applies to unused prepaid access.

14. Applicable law and resolving concerns

Applicable law determines the governing law and competent forum. These terms do not impose a mandatory arbitration process or take away protections you cannot waive under the law of your habitual residence. You may bring eligible consumer claims before a competent court or regulator.

You can contact support@motifpix.com to seek an informal resolution. Doing so does not prevent other available remedies.

15. Changes and general terms

Our notice period for material changes is at least 15 days before they take effect, using an application notice or your account email. Price increases follow the longer notice in section 5. Urgent legal or security changes can take effect earlier with an explanation. Where law requires renewed agreement, we will obtain it.

If you do not accept a change, you can stop using the service and cancel renewal; mandatory refund rights remain available. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. These terms and the plan details you accept at checkout form the agreement for your service; the Privacy Policy explains our separate data practices.

16. Contact

For customer support, billing, refunds, cancellation, privacy or security, email support@motifpix.com. Include your account email and a short description. For payment questions, include a transaction reference, never a full card number.